TERMS AND CONDITIONS

Welcome to Southern Lanka Hospitals (SLH). By downloading, accessing, or using the SLH mobile application ('App') or online platform, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully before completing any appointment booking.

1. Acceptance of Terms

By using the SLH Channeling platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Continued use of the App indicates ongoing acceptance. If you disagree with any part of these terms, please discontinue use immediately.

2. Healthcare Services Provided

• Doctor Channeling: SLH provides an online platform allowing users to search doctors, view schedules, book consultations, and manage medical channeling appointments.
• Emergency Disclaimer: SLH Channeling is NOT a substitute for emergency medical services. In the event of a medical emergency, please visit the nearest hospital emergency room or contact local emergency services immediately.

3. User Responsibilities & Account Security

• Accurate Information: You must provide accurate, current, and complete personal and contact details when registering an account or booking an appointment.
• Account Credentials: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Prohibited Conduct: You agree not to misuse the App, disrupt service functionality, or engage in fraudulent transaction activities.

4. Fees, Pricing & Online Payments

• Transparent Pricing: All applicable consultation fees, hospital service charges, and booking fees are clearly displayed in real-time prior to final payment confirmation. No hidden charges are applied.
• Payment Gateway Processing: Payments are processed securely via PCI-DSS compliant third-party payment gateways (PayHere). SLH does not store sensitive payment credentials directly on its servers.
• Price Adjustments: Southern Lanka Hospitals reserves the right to update consultation fees and service charges as necessary. Updated prices take effect immediately upon display in the App.

5. Cancellation & Refund Policy

• Refund Eligibility: Full refunds are granted for cancellations made at least 24 hours prior to the appointment time, or if the doctor/hospital cancels.
• Late Cancellations & No-Shows: Cancellations made within 24 hours are non-refundable. For No-Shows, only the doctor consultation fee is refunded.
• Payment Media Refund Rule: As required by PayHere payment partner standards, all approved refunds are credited back exclusively to the original payment-initiated media itself.

6. Limitation of Liability & Medical Advice

SLH provides a technology platform connecting patients with independent medical specialists. Southern Lanka Hospitals is not liable for indirect, incidental, or consequential damages resulting from app usage or third-party network interruptions, subject to Sri Lankan legislation.

7. Governing Law & Contact Details

These Terms shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

Entity: Southern Lanka Hospitals
Address: 144, Beliatta Road, Tangalle, Sri Lanka
Email: app@slh.lk